Refund policy

Information notice on returns

You are urged to view this article, which governs your right to cancel, with particular attention.

The right to cancel is the Consumer's right to dissolve the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right to cancel does not apply, unless otherwise agreed with the Vendor. Any exceptions to the right to cancel are stated in this policy. If there are no exceptions to the right to cancel, this policy applies in full.

On subsequent purchases, you are encouraged to review this article for exclusions to the right to cancel.

If you have the status of Consumer (and where no exception applies in this regard), you have the right to cancel the Product purchase contract without having to provide any reasons and without incurring any costs other than those provided in this article within the period of 14 calendar days (cooling off period).

To exercise your right to cancel, you must inform the Vendor of your decision to cancel before the expiration of the cooling off period. To do so, you may write to the Vendor at the contact persons listed in the Foreword, or use any contact form on the Site.

You have exercised your right to cancel within the cooling off period if the notice regarding the exercise of your right to cancel is sent by you before the expiration of the cooling off period. Unless otherwise agreed, the direct costs of returning the Products are the responsibility of the Consumer, as is the responsibility for the transportation of the Products. If the right to cancel is exercised, the Product must be delivered to the Vendor's premises, or to the different address communicated by the Vendor.

The cooling off period expires after 14 days:

• in the case of an order for a single Product, from the day you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or in the case of an order for delivery of a Product consisting of multiple lots or pieces, from the day you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

 

If the right to cancel is applicable, the Vendor will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in no event later than 14 calendar days from the day the Vendor was informed of the decision to cancel the contract. The refund will be issued using the same means of payment used for the initial transaction. In the event that the Products have been shipped using a carrier at the Consumer's choice and expense, the Vendor may suspend the refund until receipt of the Products or until the Consumer demonstrates that it has returned the Products, whichever is earlier. The Consumer shall be liable only for diminution in the value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics and functioning of the Product. In any event, the Product must be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and explanatory sheets, with the identification tags, labels and disposable seal, if any, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and free of signs of wear or dirt. Moreover, the right to cancel applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product. In the event that the Product for which the right to cancel has been exercised has suffered a decrease in value resulting from handling of the good other than what is necessary to establish the nature, characteristics and functioning of the Product, the Vendor reserves the right to deduct from the refund amount an amount equal to such decrease in value. The Vendor will give notice of this circumstance and the resulting decreased refund amount, and if the refund has already been issued, the Vendor will provide the bank details for payment of the amount owed by the user due to the decrease in value of the Product. In the event that the right to cancel has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not entitle you to any refund.

The right to cancel does not apply to products purchased at a discounted price and/or during promotional periods.

This article regulates a very important area and related to the cost of return in case of cancellation.

In light of the above, the Vendor deems it appropriate to point out to you that the cost of returning the Product will be at your expense and responsibility.